Bilingual Customer Service – Work Remote

Job Type: Bilingual Customer Service from home
Location: California work from home
Company: LabCorp 

Position Description:

A world-class customer experience is ensured by the support representative for customer service while also providing education about the product and managing a wide range of inquiries. The ideal candidate will be passionate about customer service and motivated to work with a team that is focused on the customer in an innovative company.

Responsibilities:

• Serving as a link between LabCorp’s client base and patients
• Resolving routine customer inquiries about goods or services via telephone, live chat, or the Internet
• Communicating with customers in a succinct, kind, and professional manner while adhering to protocol
• To inquire about, clarify, and confirm the client’s requirements and their understanding of the solution.
• Providing more training and information to the client as needed
• Recruiting and setting up new customers who want LabCorp products and services.
• Working with multiple data bases to research complex questions and issues
• Providing clients with timely and accurate notification of test results
• Reviewing the test forms to ensure their accuracy and notifying of any discrepancies
• Taking part in activities aimed at enhancing customer satisfaction and business performance
• To provide administrative support for managing medical records, maintaining CRM data, and maintaining internal records to ensure HIPAA compliance.

Requirements:

• Secondary school diploma or the equivalent in the GED is required.
• Positive consideration will be given to a mid-level or higher degree of education.
• prior customer service experience
• Experience working in a call center or contact center is preferred.
• Previous experience in the health industry, such as working for a medical office or hospital, is definitely a bonus.
• Microsoft Office knowledge is required; Salesforce.com and/or laboratory information systems experience is preferred.
• Strong verbal and written communication skills, as well as an exceptional capacity for listening and responding. Must be concise with a strong customer service focus.
• Excellent multifaceted abilities are required.
• Excellent flexibility and the ability to manage and quickly adjust to changes in priorities.
• Very desirable bilingual in English and Spanish