Bilingual Customer Service – Work Remote

Job Type: Bilingual Customer Service from home
Location: Texas work from home
Company: Cvent

Description of Duties and Responsibilities:

• Understand and align with the client’s objectives in order to assist them in achieving their goals.
• Promote platform adoption and provide industry best practices to assist clients in achieving their business objectives.
• Organize customized web-based presentations for customers to align with their needs, discuss adoption, and identify opportunities.
• Understand customer risks and present solutions and recommendations.
• Collaborate with the sales team to present customers with new features and opportunities.
• Gather requirements from customers for future product releases.
• Facilitate the onboarding process for new customers by determining their needs, disseminating training materials, and assisting with account setup.
• Ability to meet customers on-site; up to 20% of time will be spent traveling.

Here is what you require:

• Bachelor’s degree with a solid academic background. Our Customer Service team consists of members from a variety of backgrounds, including business, psychology, communication, and computer systems.
• High levels of business acumen, ethics, and integrity.
• 1-3 years of customer success experience is preferred.
• Compatibility with standard office software applications, sales automation products like Salesforce.com, and web collaboration tools.
• Excel at developing relationships in-person and over the phone.
• Must be articulate, organized, and detail-oriented, and have the ability to multitask in a business environment that is constantly changing and dynamic.
• Excellent communication skills (verbal and written).
• In addition to English, it would be advantageous to have knowledge of Spanish, Portuguese, or French.