Bilingual Customer Service – Work Remote

Job Type: Bilingual Customer Service from home
Location: Georgia work from home
Company: Leidos

Position Description:

Leidos seeks Customer Service Representatives (CSRs) with entry-level experience to respond to incoming contacts from consumers who have been victims of identity theft and consumer fraud. Must document consumer complaints efficiently into a secure database, provide educational materials/referrals, and provide A+ customer service.

PRIMARY RESPONSIBILITIES:

• Answer incoming calls. Provide excellent customer service. Document consumer data into web application. Provide education concerning the resolution of identity theft, fraud prevention, and applicable federal laws.

Minimum qualifications required:

• HS Diploma or GED Equivalent.
• Excellent typing and computer skills.
• Excellent communication skills.
• This position requires the ability to obtain a Public Trust clearance, which can take between 7 and 60 days to obtain; the selected candidate cannot begin until this process is complete.

DESIRED QUALIFICATIONS:

• Bilingual (Fluent in Spanish and English, both written and speech) (Fluent in Spanish and English, both written and speech).
• Prior call center experience.
• Customer service encounters.
• A general understanding of federal law.
• Attach a professional resume with your contact information (telephone number and email address) and the contact information (telephone numbers and physical addresses) of your previous employers.