Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Arizona work from home
Company: Henry Meds

Position Description:

To join our expanding team, we are looking for enthusiastic and knowledgeable customer service representatives. You will serve as our valued customers’ main point of contact and deliver great support and assistance across inbound and outbound communication channels, guaranteeing prompt and accurate service that goes above and beyond their expectations. As a crucial member of our devoted customer service team, you will manage customer contacts with professionally and care using your knowledge. Join us to significantly improve the customer experience.

Principal duties:

• By answering their inquiries, addressing their concerns, and resolving any difficulties they may have via phone and email, clients and consumers will receive great customer service.
• To handle customer interactions and keep track of client data, orders, and schedules, use customer relationship management (CRM) software.
• To accurately and effectively enter and update client information, orders, and schedules, perform data entry duties.
• Work together with other team members to deliver a seamless and effective level of client service.

Requirements:

• Experience in customer service for at least a year is necessary.
• Strong interpersonal and communication abilities, especially the capacity to actively listen to clients, feel their pain, and express solutions to their issues.
• The capacity to respond professionally and tactfully to issues and concerns.
• Competence with computer and phone systems for consumer interactions.
• A cheerful disposition and dedication to offering top-notch customer service.
• A private working environment because of HIPAA rules.
• A plus is prior experience working in healthcare or with startups.
• Acceptable of a flexible schedule.
• Spanish fluency is a plus!