Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Florida work from home
Company: Agero

Position Description:

Responds to incoming phone, chat, and SMS messages from consumers both current and potential. The primary point of contact for customers, this job is in charge of creating the greatest possible first impression of Electrify America. Creating loyal clients and providing excellent experiences are priorities. Responds to all common and routine consumer inquiries and uses computer programs to deliver expert support.

Agents that excel in this capacity have the following qualities:

• Empathy, attentiveness, and a polite demeanor are essential for delivering excellent customer service.
• To make decisions and act based on solid logic and independent judgment, you need problem-solving abilities.
• excellent communication skills both in writing and speaking.
• to accomplish company and client goals, collaborates with coworkers, managers, and supervisors.
• able to adjust to a workplace that is changing
• information about wages, advantages, and perks

Requirements

• This job is far away. To be considered, applicants must be residents of the state of Virginia.
• be at least 18 years old, possess a high school diploma or similar job experience, and
• Preferable is 0–1 year of related experience. Experience in a contact center setting providing customer support is preferred. Experience in the automotive business is preferable but not necessary as we are outstanding at developing talented people.
• Possess knowledge of, or be eager to learn more about, electric vehicles and the EV charging sector. Be able to formulate a response in a manner suited for the platform of our customers’ choosing (Phone, chat, SMS etc.)
• On the computer you’ll be using, submit your application.
• Personal information, work history, educational history, and confirmation and consent of the application are all required for a full application.
• Perform a Harver skills and systems diagnostic evaluation on your home computer to ensure that your current technical workstation satisfies the role’s system requirements.