Bilingual Customer Service – Remote Jobs

Job Type: Bilingual Customer Service from home
Location: Utah work from home
Company: Ken Garff

Position Description and equipment necessities

• obligated to supply your own equipment
• Windows PC desktop with an Intel i5-2430M processor running at 2.40GHz or a faster processor, 8GB of free RAM, and a functional webcam.
• Computers with two displays
• microphone-equipped headset
• No laptops allowed
• Chromebooks, laptops, and Apple products are not accepted

What you will do is as follows:

• calling current Ken Garff clients on the phone. No telemarketing.
• Make sure to speak with the consumer in a way that makes them feel at ease, knowledgeable, and heard.
• Create and build strong connections with your customers
• Establish the demands of the customer’s current car, then make an appointment with the service department.
• Provide unique discounts and incentives for service
• Respond to client inquiries via various methods (phone, chat, email)
• Maintain customer records and record interactions
• Uphold the Ken Garff’s standards of professionalism and ethics while working as a team.
• Every call is listened to and recorded for quality assurance.

Qualifications:

• obligated to supply your own equipment
• computer savvy, the ability to manage different systems, and a typing speed of at least 30 words per minute
• Positivity, vigor, zeal, and a focus on customer service.
• the capacity to assist in resolving client issues
• Excellent communication and problem-solving abilities. (Vocal and written)
• Ability to organize, prioritize, and multitask; in other words, work smart.
• Experience in sales, call centers, or customer service is a bonus.
• equivalent to a high school diploma
• Must be at least 18 years old and have a valid employment visa.
• Spanish fluency is a plus!