Bilingual Call Center – Work From Home

Job Type: Bilingual Call Center from home
Location: Florida work from home
Company: Conviva

Position Description:

Health is no longer the only concern in healthcare. It involves taking care of one’s loved ones, friends, finances, and personal objectives. Life should be lived to the fullest. We wish to support everyone, including our team members, at Conviva, a fully owned subsidiary of Humana, Inc., to live their best lives.

We assist our team members in leading happier, healthier, and more fruitful lives both at work and at home. We support our employees in developing connections with people who challenge, inspire, and support them. By providing our team members with new viewpoints, fresh insights, and exciting possibilities to further their careers, we promote lifelong well-being. Conviva is looking for creative individuals that want to improve their lives, the lives of our patients, and the healthcare sector as a whole.

Responsibilities

• Must speak both English and Spanish fluently.
• Conviva is looking for a committed, sympathetic, and upbeat Remote – Bilingual Customer Service Call Center Representative that is eager to join a group that prioritizes providing exceptional customer service to others. By responding to incoming phone, digital, or written enquiries, the call center customer service representative represents the business.

Essential Purposes

• Use a multi-line telephone system to answer calls.
• Make sure that all requests are processed accurately and promptly by taking the necessary steps, such as making appointments, taking messages, and passing calls to the proper employees.
• Ensure accurate records are kept by recording conversations, texts, and steps taken to respond to questions.
• Find independent solutions to patient problems with the intention of handling them on the first call.

Required credentials

• Must be bilingual in Spanish and English (read, write, and speak) (speak)
• A home computer and a dependable cell phone are required.
• A minimum internet speed of 10 mbps down and 1 mbps up is required for maximum performance. (Satellite internet is not permitted.)
• Working knowledge of a highly customer-focused environment.
• Excellent verbal, writing, and organizing skills.
• The capacity to remain composed and supportive even when interacting with agitated clients
• Encourage cross-functional collaboration and partnerships to address problems and enhance customer experience.
• Expertise in Microsoft Office programs, such as Word, Excel, and Outlook.

Preferred Requirements

• Working knowledge of practice management software that is computer-based in a medical office setting.
• High school graduation or its equivalent
• Capability to multitask and manage a high contact volume while delivering great customer service
• Knowledge of Epic, Athena Health, or NextGen, or another electronic medical records system.
• Knowledge of and adherence to HIPAA regulations are required. Desired experience with the Avaya telephone platform.